FAQ

We're here to help

Have questions? Need to know when your order will be delivered? Or anything else ?

Email Support

Write to us at [email protected] We usually respond in 24 hours.

Call Support

Give us a call on 8860-030-033 between 10 AM to 8 PM, Monday to Saturday.

Complains

To register your complain, write to us on [email protected]

Frequently Asked Questions

We've compiled a list of answers to common questions.

TailorCue provides an in-shop experience of tailoring at your doorstep either its fabric selection or stitching or alteration. We focus on three endowing qualities behind every cloth that drives nearly all of your clothing experience. * Fabric *Style * Fit 

Sadly Yes, to make the economics of home visits and logistics sustainable, we have mandated a service charge of rupees 250 for home visits. However, if you purchase our services then it may be waived off completely or adjusted in the final billing.

We accept digital transfers like NEFT/IMPS, UPI transfers such as the BHIM app, PayTm, or Google Pay. You can Pay us in Cash as well.

Yes, all our prices are inclusive of taxes.

No, we do not charge any shipping fee in Delhi/NCR which includes Gurugram, Noida, Faridabad, Ghaziabad. For delivery in other cities or other states please confirm your order on 8860-030-033.

 

All our products are custom made and made-to-order as per the measurement, in addition to this we also ensure that the client remains in a constant touch with our tailor master. We take all necessary steps to make sure that the garment comes out perfect. Hence we DO NOT accept returns.

In standard delivery, your garment would be stitched in mentioned time and it will be delivered to your doorstep in under 48 hours after being stitched. Standard delivery is free and included with every order you place on TailorCue. In express delivery, your garment would be stitched in 12 – 15 hours and will be delivered by that day. To opt for express stitching, the customer will have to pay 25-35% extra over the bill price. If we fail to deliver your express order in the promised time, 50% of the bill amount will be deducted.

Every order on TailorCue is assured with 2 free alterations. This is to ensure the maximum longevity of your custom made cloth. This applies for a period of up to 12 months from the day of purchase. 

To avail free alteration, give us a call on +91 8860-030-033, our customer care will ask you some questions and your receipt number to verify your purchase. Post which we will schedule a free pickup from your address or in case if we couldn’t we will arrange a nearest TailorCue partner tailor master to alter your cloth. 

Unless requested by the customer, we don’t usually give hardcopy receipts. However, immediately after the purchase, a thank-you mail is sent to the customer with an attached e-bill. In addition to this, all TailorCue orders have the receipt number written on the product tag. we advise our customers to preserve the tag.

At TailorCue, we keep records of our customer’s measurements on our server for reference purposes. Those returning customer who makes another purchase on TailorCue in the same year of their last purchase will get an extra discount.

To avail these offers, the customer is required to preserve the product tag. Scan the QR code on our product tag, it will redirect to the returning customer purchase page. over there you need to enter your receipt number and submit it. You will get a callback from us in the next 6-12 hours.

Can’t find what you need? Our customer care team is here.