Terms and Conditions

Welcome to Trouway Solutions’ (the “Company,” “we,” “our,” or “us”) website, Tailorcue.com! These Terms of Service (“Terms”, “Terms of Service”) set forth how you may use our website, tailorcue.com (collectively, individually, or collectively, the “Service”), which is owned and administered by Trouway Solutions. Your use of our Service is also governed by our Privacy Policy, which explains how we gather, safeguard, and disclose information from your use of our websites. These Terms and our Privacy Policy together constitute your agreement with us (the “Agreement”). You declare that you have read, comprehended, and agree to be bound by the Agreements. You are not permitted to use the Service if you disagree with (or are unable to comply with) the Agreements.

You consent to receiving newsletters, marketing or promotional materials, and any other information we may send by using our Service. You can, however, choose not to receive any or all of our emails by sending an email to [email protected].

Refund & Return Policy

All our products are custom made and made-to-order as per the measurement, in addition to this we also ensure that the client remains in a constant touch with our tailor master. We take all necessary steps to make sure that the garment comes out perfect. Therefore we DO NOT accept returns. Although the customer is given 2 free alterations in a year’s time, they may use these to find the best fit.

Cash on Delivery

Payment upon delivery is applicable solely to orders in which the customer supplies the fabric. For orders where the customer purchases the fabric from us, an upfront payment equivalent to or 75% of the fabric’s value will be collected.

Service charge

In order to make the economics of home visits, pickup and logistics sustainable, we have made a service charge of Rs 250 mandatory for home visits. However, if you purchase our services it will be completely waived or adjusted in final billing.[On billing above Rs 750, the home visit fee will be completely waived off.]

Payment Options

We accept NEFT/IMPS, UPI transfers like BHIM app, Digital transfers like PayTm, PhonePe, Google Pay and payment through Net Banking. You can also pay us in cash.

Taxes

Yes, all our prices are inclusive of taxes.

Shipping Charges

No, we do not charge any shipping fee in Delhi/NCR which includes Gurugram, Noida, Greater Noida, Faridabad, Ghaziabad. For delivery in other cities or other states please confirm your order on 8860-030-033.

Delivery Types

In Standard Delivery, your garment will be stitched in the promised time which ranges between 3-5 days and it will be delivered to your doorstep in under 48 hours after being stitched. Standard delivery is free and included with every order you place on TailorCue.

With Express Delivery, your garment will be stitched in 48 hours and delivered immediately on priority. To opt for express stitching, the customer has to pay an additional 30% on the bill value. If we fail to deliver your express order within the stipulated time, 50% of the bill amount will be deducted. (30%+20%)

Free Alteration Policy

Every order on TailorCue is assured with 2 free alterations. This is to ensure the maximum longevity of your custom made cloth. This applies for a period of up to 12 months from the day of purchase. This benefit is subject to verification or proof of purchase.

Designer Articles

Not all pricing information for men and women on our pricing page will apply as it is for designer outfits. The designer will quote a price for a designer dress that will be based on the additional labor and materials required for that design. It is different for each garment and the final quotation will be given by the designer. For a rough estimate this could be an additional 25-30% over the standard pricing.

Prohibited Use
You may use the Service only for lawful purposes and in accordance with the Terms. You agree not to use the Service:

In any way that violates any applicable national or international law or regulation.
For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate material or otherwise.
Impersonate or attempt to impersonate the Company, an employee of the Company, any other User, or any other person or entity.
In any way that infringes the rights of others, or is illegal, threatening, fraudulent or harmful in any way, or in connection with any illegal, illegal, fraudulent or harmful purpose or activity.

In addition, you agree to not use the Service in any manner that could disable, overburden, damage or harm the Service or interfere with any other party’s use of the Service, including their ability to engage in real-time activities through the Service. Use any crawler, spider, or other automated device, process, or means to access the Service for any purpose, including monitoring or copying any material on the Service.

Analytics

We use third-party Service Providers such as Google Analytics and Semrush to monitor and analyze the use of our service and other related data to improve our service .

Not to be used by Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. Minors may assist elders in booking the appointment but only on behalf of the person older than 18 years. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms.

Copyright Infringement Appeals

We honour other people’s rights to their intellectual property. We always react to allegations that content uploaded on the Service violates anyone’s copyright or other intellectual property rights (“Infringement”). Please send us an email at [email protected]. If you are a copyright owner or are authorised to act on behalf of someone and you suspect that a copyrighted work has been reproduced in a way that violates copyright. Incase if found that your copyright images or anyother work used mistkenly by our team we will promptly take it down in under 24 hpours of reporting.

Exclusion of all warranties
THE COMPANY IS RENDERING THESE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. In regards to the way its services operate, as well as the information, content, and materials, the COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. You explicitly acknowledge that the Services, its content, and any services or anything you purchase from us are used at your own risk. Regarding the accuracy, completeness, security, reliability, or any other matter, neither the Company nor any Company linked with it offer any guarantees or representations.

Trouway Solutions disclaims any warranties relating to the reliability, accuracy or accessibility of its website, tailorcue.com. Except as aforesaid, neither the Company nor any of its affiliated companies represent or warrant that the Services, their content, or any services or items obtained through the Services will be accurate, reliable, error-free, or that THE FOREGOING DOES NOT APPLY TO ANY WARRANTY THAT MAY BE EXCLUDED OR LIMITED BY LAW, THAT THE SERVICES OR SERVER WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY SERVICES OR GOODS OBTAINED THROUGH THE SERVICES WILL MEET YOUR REQUIREMENTS or meet expectations.

Extent of Liability

Except as prohibited by law, you hold us and our officers, directors, employees and agents harmless for any indirect, punitive, special, incidental, or consequential damages of any kind (including attorney’s fees and all related costs and expenses) Let’s keep arbitration, or litigation or appeal, if any, whether the litigation or arbitration is instituted), whether in an action of contract, negligence, or other tort action, arising out of, or in connection with, this Agreement without limitation, any for personal injury or property damage arising out of this Agreement in connection with any claim and for your violation of any federal, state, or local laws, statutes, rules, or regulations, even if the Company has been previously notified of such Have been informed of the possibility of loss. Except as prohibited by law, if liability is found on the part of the Company, it shall be limited to the amount paid for the products and/or services, and shall not under any circumstances be consequential or punitive damages. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.If it is found that your copyrighted images or any other work is used by our team by mistake, we will remove it immediately within 24 hours of reporting.