At Tailorcue, we are committed to providing our customers with top-quality tailoring and alteration services. To ensure clarity and transparency in our alteration process, we have outlined our Alteration Policy below. Please read this policy carefully before availing of our services.
1. Alteration Scope:
- Our alteration services are designed to make adjustments to existing garments.
- Alterations may include making outfits tighter or looser, modifying designs, and minor changes to garment aesthetics.
- Alteration does not imply a complete overhaul or designing a new outfit from scratch.
2. Customer Satisfaction:
- We strive to meet your expectations with our alterations; however, there is a limit to what can be achieved.
- If you are not satisfied with the results of the alteration, we offer one (1) complimentary revision.
- Any additional revisions beyond the first one will be subject to additional charges, and the customer will be notified of these charges in advance.
- Tailorcue holds zero monetary and legal liability for the quality or condition of products that were:
- Readymade and not created by Tailorcue.
- Stitched or altered by someone other than Tailorcue.
- We cannot guarantee the quality of work performed by external tailors or alterations made to garments not originally tailored by us.
- Before accepting any altered garments, customers are encouraged to thoroughly inspect the items to ensure they meet their expectations.
- Any concerns or dissatisfaction should be reported at the time of delivery or pickup. One complementary revision is only applicable if the customer expresses dissatisfaction upon delivery. We encourage you to thoroughly test our product or service and promptly report any concerns or dissatisfaction. However, please note that we disclaim any responsibility for addressing issues once the delivery is accepted. To ensure prompt resolution, any concerns or dissatisfaction should be reported at the time of pickup or delivery.
- We make every effort to complete alterations within the agreed-upon timeframe; however, some alterations may require additional time.
- Alteration prices will vary based on the complexity and extent of the requested changes.
- Customers will be provided with a cost estimate before the alteration work begins.
- Please note that there is a minimum price of 750 rupees for alteration services, regardless of the size of the order. This ensures a transparent and fair pricing structure for all our valued customers.
- Effective communication with our customers is essential for successful alterations. Please provide clear instructions and feedback to help us serve you better.
8. Quality Assurance:
- We take pride in our craftsmanship and will make every effort to ensure the highest quality in our alterations.
- If you have any concerns about the quality of our work, please reach out to us, and we will address them promptly.
By availing of Tailorcue’s alteration services, you acknowledge and accept the terms outlined in this Alteration Policy. We appreciate your trust in our services, and our team is dedicated to delivering the best possible results.
If you have any questions or require further clarification about our alteration policy, please do not hesitate to contact our customer service team. We value your satisfaction and look forward to serving your tailoring and alteration needs.
Thank you for choosing Tailorcue!
Note: This Alteration Policy is subject to change, and any updates will be posted on our website and communicated to customers as needed.